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Patient Frequently Asked Questions

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How do you maintain privacy and security?

Safety, privacy, and security were our top priorities when designing Hiro Stories Medical and its partner app, Hiro Stories. The entire experience takes place locally on your device, ensuring that you remain in full control of your image. Hiro Stories Medical does not process or store any images off your device. In fact, each time a new story begins or the application is reopened, all images are automatically cleared from the app’s memory.

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Additionally, Hiro Stories Medical will never ask you for an personal identification information (name, email address, etc...).

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If you have any additional questions about privacy or security, please don’t hesitate to reach out to us at info@hirostories.com

What devices can the app be used on?

Hiro Stories Medical is currently designed for Apple devices and can be used on iPads, iPhones, and newer Mac computers with Apple Silicon chips. For the best experience, please ensure your device’s software is up to date.

We hope to support Android devices in the near future. 

What ages are the stories designed for?

Our stories are written for kids ages 3 to 12 but the information in each story is relevant and accurate no matter the age of the patient.  

What procedures does Hiro Stories Medical have preparation for?

We are currently testing our story for MRI Preparation and expect to release stories for the following topics: 

  • Cast Removal

  • IV Placement

  • Blood Draws

  • Surgery

  • Pediatric Dentistry

  • Coping mechanisms for stress management

Where can I download Hiro Stories Medical for my kid?

Hiro Stories is only available via our hospital partners.  Ask your medical provider to contact us!

How much does Hiro Stories Medical cost?

For pricing information please reach out: david@hirostories.com to discuss all available options. 

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